COVID 19 POLICY

Shopping and collection from our Petworth Shop during COVID 19

Monitoring the number of customers that can reasonably follow 2m social distancing within the store and allowing for safe queuing outside.
Provision of hand sanitising gel on entering and leaving the shop, staff also wear masks.
Limiting the number of customers in the store, overall and in any particular congestion areas, for example doorways., while following a one-way system.
Suspending or reducing customer services that cannot be undertaken without contravening social distancing guidelines. This will include re-thinking how assistance is provided, for example, using fixed staff to lift furniture rather than a single colleague lifting with a customer.
Encouraging customers to shop alone where possible, unless require specific assistance.
Please remember that customers who are accompanied by children are responsible for supervising them at all times and should follow social distancing guidelines.
Ensuring any changes to entries, exit and queue management take into account reasonable adjustments for those who need them, including disabled shoppers.
Using outside premises for queuing where available and safe on our pavement and safely into the square.
Having clearly designated positions from which colleagues can provide advice or assistance to customers whilst maintaining social distance.
Collection from the shop can be arranged in advance and we can arrange to bring the goods to a car parked outside the shop, with payment being taken over the phone or contactless on collection.