Thank you for visiting Oakapple Trading, we appreciate your custom and we hope that you will be delighted with your purchase.
We have been manufacturing and selling homewares from our shop in Golden Square for over 20 years and we are very proud of our range of furniture, gifts and homewares. At Oakapple we promise you a warm welcome and friendly service and are happy to help you find what you are looking for and if you have any questions please just ask.
Please note our Terms & Conditions:
If an item is unsuitable we are usually happy to accept a return within 10 days for an exchange or a credit note (valid for 1 year.) Please note that returned items must be in the same condition as at the date of purchase and in its original packaging. Unfortunately, special order and customised items cannot be returned unless they are defective.
Many of our products are made from natural materials by craftsmen and this means that there may be normal variations in colour or tone. Hand-made products may vary in shape and size, this character is to be reasonably expected. For example, hand blown glass may have bubbles, wood will have knots and lampshades often have the grain and slub of a natural fabric.
However, if in the unlikely event there is a problem with an item purchased from Oakapple we will do everything we can to resolve issues as quickly as possible. If you find an item to be damaged or not working please let us know within 30 days and we will do everything we can to resolve the issue. Often it is possible for an item to be repaired quickly by our trained and skilled staff, if this is not possible we can replace the item. If a replacement is not available, then perhaps we could suggest an alternative.
This in no way affects your statutory rights.
It would be great to hear from you, if you have any comments or suggestions, please contact us at firstname.lastname@example.org
All our best wishes, The Oakapple Team.
Oakapple Trading Co.
Telephone 01798 342576